Refunds and Returns Policy

The quality of our products is a top priority at Snow Glory Music, and your satisfaction is important to us. Because the products available for purchase from Snow Glory Music are digital goods delivered via Internet download, we generally do not provide refunds or returns on these products.

In order to make sure that you are purchasing the correct product for your needs, we encourage all customers to review our free samples, such as video examples, product samples, and product images for each product type before making a purchase.

After you complete your purchase, an email will be sent to you containing a link to the downloadable sheet music file. No product will be physically shipped to you. We strongly recommend that you download and print or save the file immediately so that you don’t misplace the email containing the link. If you do not receive the email in your inbox, please check your spam or junk folders. If you encounter a situation where you do not receive the delivery email from us due to mail issues, Snow Glory Music may request proof of your report to the mail service with regard to the missing item. Please contact us if you have difficulties accessing your file(s), and we will gladly look into the situation.

It is our highest priority that our customers receive their purchases. If a situation arises in which you do not receive the email containing the download link following payment, please contact us and explain the situation, and we will make sure you receive your purchased product.

If you do encounter issues with receiving your digital download, we ask that you contact us as soon as possible following your purchase so that we can resolve the situation in a timely manner.

We value your trust and strive to ensure your satisfaction with our products. If you have any questions or concerns, please do not hesitate to contact us.

Email: snowglorymusic@gmail.com

Last Updated: July 17, 2024